We had leads falling through the cracks every week. Tallwater set up a follow-up system that just runs. I don't think about it anymore — it works. Worth every dollar of the retainer.
Simple pricing. No per-seat fees.
Essential includes:
- CRM setup & maintenance
- Core automated workflows
- Monthly check-ins & support
- Right for businesses building a foundation
Everything in Essential, plus:
- Voice & SMS system (Twilio)
- Custom reporting dashboards
- Bi-weekly strategy check-ins
- For businesses actively building & scaling
Everything in Growth, plus:
- AI-powered tools (quoting, intake, triage)
- Weekly check-ins & direct access
- Tallwater functions as your ops & tech lead
- Priority response & same-day support
Everything in Partner, plus:
- Multi-location system architecture
- Custom data infrastructure
- Dedicated fractional CTO engagement
- Scope custom-built around your operation
Frequently Asked Questions
Is this a project engagement or ongoing?
Ongoing. Tallwater works on monthly retainers — we stay embedded in your business and keep your systems running month over month. We're not a vendor you hire for a job and never hear from again.
What businesses do you typically work with?
Small businesses in the $300k–$3M revenue range — trades, property management, marine businesses, hospitality, and professional services. Mostly coastal Maine, with some remote clients nationwide.
What's involved in getting started?
One call. We talk through what your business needs, agree on a starting tier, and get moving. Most clients are onboarded and running within two weeks.
What tools do you use?
GoHighLevel for CRM, n8n for workflow automation, Twilio for voice and SMS, the Claude API for AI tools, and Supabase for data infrastructure. Tools chosen for durability and simplicity, not trendiness.
Can I upgrade or change tiers?
Yes. As your business grows, we can move you to a higher tier. Most clients start on Essential or Growth and expand from there once they see what's possible.
What if the systems don't work for us?
We stay involved and fix problems. That's the whole point of the retainer model — if something isn't working, we keep at it until it does. You're not on your own.
Don't take our word for it
What small business owners in Maine say about working with Tallwater.
I was managing 40 units out of a spreadsheet and my inbox. Tallwater built us a real system. I can actually see the whole operation now. Onboarding new tenants used to take me two hours — it takes 20 minutes.
I was spending half my day on scheduling and return calls. Now that's automated. I'm back on the job sites where I should be. Tallwater understood what a plumbing company actually needs.
The workflow they built for tenant onboarding is worth the retainer on its own. Six months in and we haven't had to touch it. That's what good systems do — they run without you.
Our front office was a bottleneck every spring. Tallwater fixed that. The booking and communication system they set up actually impresses customers now. That's not something I expected.
I was skeptical — we're a 6-person shop, not a tech company. But the systems they built are exactly what a business our size needs. Not over-engineered. Just useful.
The AI-assisted quote tool alone saved us hours a week. It's tailored to how we actually work — not some generic software we had to bend ourselves around. That's the difference.
We'd tried other software solutions. Nothing stuck — people stopped using them after a month. Tallwater stayed with us and made it work. That's why the retainer model makes sense.
Three months after we launched, our scheduling changed completely. Tallwater came back in, adjusted everything, and improved it. That's what a real partner does. You can't get that from a one-time vendor.
